Frequently Asked
Questions

We offer four tiers: Starter (free forever), Pro ($49/mo), Business ($149/mo), and Enterprise (custom). Each tier unlocks progressively more workflow runs per month, team seats, AI model capacity, and support levels. Annual billing saves you 20% across all paid plans. You can see full pricing details on our pricing page.

Absolutely. You can upgrade, downgrade, or cancel your subscription at any time from your account settings. If you cancel a paid plan, you keep access until the end of your current billing period — we do not offer prorated refunds for partial months on monthly plans. Annual plan cancellations within 30 days of renewal are eligible for a full refund.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. Enterprise customers can also pay via bank transfer or purchase order. All payments are processed securely through Stripe and are PCI-DSS compliant. We never store your full card details on our servers.

We will never silently cut off your workflows. When you approach your monthly run limit (at 80% and 95%) you will receive email notifications so you can decide to upgrade or reduce usage. If you do reach the limit, new workflow executions will queue rather than fail. You can add top-up run packs at $10 per 10,000 runs, or upgrade to the next plan tier for a lower per-run cost.

Yes. We offer a 50% discount on all paid plans for registered nonprofits and a 30% discount for early-stage startups (under $500K ARR). Qualifying students and educators also receive free Pro access. Please contact our sales team at billing@vexlora.com with proof of eligibility and we will set you up promptly.

Security is at the core of everything we build. Your data is encrypted at rest (AES-256) and in transit (TLS 1.3). We follow a zero-trust architecture internally — no employee has standing access to production systems. All infrastructure runs on SOC 2 Type II certified cloud providers, and we run continuous penetration testing with third-party security firms every quarter.

We are fully GDPR compliant and offer Data Processing Agreements (DPAs) for all paid customers. We also provide EU data residency options so your data never leaves the European Economic Area. HIPAA compliance is available on our Business and Enterprise plans with a signed Business Associate Agreement (BAA). Contact our team to set up a BAA if you are handling protected health information.

Yes. SSO via SAML 2.0 and OIDC is available on our Business and Enterprise plans. We support integrations with Okta, Azure AD, Google Workspace, and any other SAML-compliant identity provider. Multi-factor authentication (MFA) is available on all plans and we strongly recommend enabling it for all team members. Admins can enforce MFA organisation-wide from the security settings panel.

All integration credentials (API keys, OAuth tokens, passwords) are stored in our encrypted secrets vault, isolated per workspace. Secrets are never logged, never included in error messages, and are only decrypted in memory at the moment a workflow step needs them. You can rotate or revoke credentials at any time from the integrations dashboard, and we support credential scoping so individual workflows only access the secrets they need.

We maintain a 24/7 security operations team and follow a documented incident response plan. In the event of a confirmed data breach, we will notify affected customers within 72 hours as required by GDPR, and within 24 hours for Enterprise customers with a custom SLA. We publish a real-time status page at status.vexlora.com so you always know the health of our infrastructure. Security disclosures can be reported to security@vexlora.com.

Code steps currently support JavaScript (Node.js 20 LTS) and Python 3.11. Each code step runs in an isolated, sandboxed execution environment with configurable memory (up to 2GB) and timeout (up to 5 minutes). You can import any npm package or PyPI library directly in your code steps. We are actively working on adding Go and Ruby support — follow our roadmap for updates.

Yes. We provide a comprehensive REST API that lets you trigger workflows, manage integrations, query your data lake, and administer your workspace programmatically. The API is fully documented at docs.vexlora.com and follows OpenAPI 3.1 spec so you can generate client libraries in any language. We also offer official SDKs for JavaScript/TypeScript, Python, and Go. Rate limits vary by plan but are generous enough for most production use cases.

Webhooks are one of the most popular trigger types in Vexlora. To set one up: open your workflow editor, add a trigger step, select "Webhook" and copy the unique endpoint URL Vexlora generates. Paste this URL into your external service (GitHub, Stripe, Shopify, etc.) as the webhook destination. Vexlora will receive the payload, parse it automatically, and make all fields available to downstream steps. You can also add webhook signature verification for security.

Standard workflow steps have a 10MB payload limit per step. For workflows that need to process larger files (documents, images, videos), we recommend using our file storage integration which can handle objects up to 5GB. Files are processed asynchronously and the result reference is passed between steps. Enterprise customers can request increased payload limits — contact support to discuss your specific requirements.

Self-hosted deployment is available on our Enterprise plan. We provide Docker Compose and Helm chart configurations for Kubernetes deployments. Self-hosted instances receive the same feature set as our cloud offering and include a license that supports up to your contracted user count. Our team will handle your initial setup and provide ongoing migration support for major version upgrades. Contact sales@vexlora.com to discuss self-hosted licensing.