Last updated: March 2026 — Please read these terms carefully before using Vexlora.
These Terms of Service ("Terms") form a binding legal agreement between you and Vexlora Inc. ("Vexlora", "we", "our", "us"). By creating an account or using our services, you agree to be bound by these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation.
Vexlora Inc. is a Delaware corporation that operates an AI-native workflow automation, analytics, and infrastructure platform accessible at vexlora.com and related subdomains (collectively, the "Service"). These Terms govern your access to and use of the Service, including any software, APIs, documentation, and support.
These Terms should be read alongside our Privacy Policy, which explains how we collect and process personal data, and any additional service-specific policies referenced herein. In the event of a conflict between these Terms and a separately signed Enterprise Agreement, the Enterprise Agreement shall prevail.
If you do not agree to these Terms, you must not access or use the Service. Continued use of the Service following any updates to these Terms constitutes acceptance of the revised Terms.
By accessing or using Vexlora, you confirm that:
If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
Clicking "I agree", "Create account", or similar, or by simply accessing the Service, constitutes your electronic signature to these Terms. Electronic signatures have the same legal effect as handwritten signatures under applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN) and relevant state laws.
To access most features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date. Each account is for a single user unless you are on a Business or Enterprise plan that includes multiple seats.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:
Vexlora will not be liable for any loss or damage arising from your failure to comply with these security obligations.
Business and Enterprise plans allow multiple users within a single workspace. The account owner (the individual or entity that creates the workspace) is responsible for ensuring that all team members comply with these Terms. The account owner may grant or revoke access to team members at any time via the workspace settings.
Subject to these Terms and payment of applicable fees, Vexlora grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your lawful business purposes. This licence does not include the right to sublicense, resell, or otherwise commercialise access to the Service itself.
You agree not to use the Service to:
We reserve the right to throttle or suspend accounts that exhibit usage patterns significantly above the norm for their plan tier in a manner that adversely impacts other users, even if the account has not technically exceeded stated plan limits.
Access to paid features of the Service requires payment of the applicable subscription fees as set out on our pricing page. All fees are stated in US dollars and are exclusive of applicable taxes unless otherwise stated.
Paid subscriptions are billed either monthly or annually, depending on the plan you select. Monthly subscriptions renew automatically on the same calendar day each month. Annual subscriptions renew on the anniversary of the purchase date. You authorise Vexlora to charge your payment method on file at each renewal unless you cancel before the renewal date.
You are responsible for all applicable taxes, levies, duties, and similar governmental assessments associated with your use of the Service, including VAT, GST, and sales tax. Vexlora will collect and remit taxes where required by law and may add these to your invoice.
Monthly subscriptions are non-refundable. Annual subscriptions are eligible for a full refund if cancelled within 30 days of purchase or renewal. After 30 days, annual subscriptions are non-refundable but you retain access for the remainder of the paid period. Vexlora reserves the right to issue discretionary refunds in exceptional circumstances.
If a payment fails, we will attempt to charge your payment method up to three times over seven days. If the payment remains outstanding after this period, your account may be suspended until payment is received. We reserve the right to charge interest on overdue amounts at 1.5% per month or the maximum rate permitted by law, whichever is lower.
The Service, including all software, algorithms, designs, trademarks, logos, documentation, and content created by Vexlora, is owned by or licenced to Vexlora Inc. and is protected by copyright, trademark, patent, and other applicable intellectual property laws. Nothing in these Terms transfers any such rights to you beyond the limited licence granted in Section 4.
You retain full ownership of all data, workflows, configurations, and content you create or upload to the Service ("Customer Content"). By using the Service, you grant Vexlora a limited, worldwide, royalty-free licence to host, process, and transmit your Customer Content solely as necessary to provide the Service to you. We do not sell your Customer Content, use it to train AI models without your explicit consent, or share it with third parties except as described in our Privacy Policy.
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant Vexlora a perpetual, irrevocable, royalty-free right to use and incorporate such Feedback into the Service without obligation to you. You waive any moral rights in such Feedback to the extent permitted by law.
You may terminate your account at any time by navigating to Account Settings and selecting "Delete account", or by emailing support@vexlora.com. Upon termination, your right to access the Service will cease at the end of your current billing period (for paid plans) or immediately (for free plans). You should export any data you wish to retain before requesting account deletion, as we will permanently delete your Customer Content 30 days after termination.
Vexlora reserves the right to suspend or terminate your account, with or without notice, if:
Upon termination, all licences granted to you immediately cease. Provisions of these Terms that by their nature should survive termination (including payment obligations, IP rights, disclaimers, and limitation of liability) will continue to apply.
Vexlora reserves the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by email to your registered address and by displaying a prominent notice within the Service. Non-material changes (such as clarifications, typographical corrections, or changes to reflect new legal requirements) may be made without prior notice.
Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account as described in Section 7.
We encourage you to periodically review these Terms. The date at the top of this document reflects the most recent revision. Previous versions are archived and available upon request.
For questions about these Terms, please contact us at legal@vexlora.com or write to Vexlora Inc., 2100 Geng Road, Suite 210, Palo Alto, CA 94303, USA.